Refund Policy

Refund Policy

Thank you for choosing our products. We strive to provide you with the best shopping experience, and we understand that sometimes you may encounter issues with your purchase. To ensure your satisfaction, we offer a 3-day return policy. Please read the following terms and conditions carefully:

Eligibility:

1. The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
2. The 3-day return period starts from the date of purchase.
3. Please note that product images are taken in a professional studio with specialized cameras, so there may be slight differences between the images and the actual product. For a better understanding of the product, customers can request images and videos of the item.

Return Process:

1. Contact our customer support team within the 3-day return period to initiate the return request.
2. Provide your original purchase information and the detailed reason for the return.
3. Our customer support representative will guide you through the necessary steps, including providing you with a return authorization and instructions on how to package and ship the item back to us.

Return Fees:

1. Defects and Damage: If the item you received is defective or damaged, we will cover the return shipping costs, and you will be eligible for a full refund or replacement.
2. Non-defective Returns: If you are returning the item for non-defective or non-damaged reasons, you will be responsible for the return shipping costs. Additionally, a restocking fee may be charged, which will be deducted from your refund amount.

Refund Process:

1. Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund within 15 business days.
2. The refund will be issued using the original payment method, unless otherwise specified.

Exceptions:

Please note that the following items are not eligible for return:

1. Personalized or customized products.

Additional Information:

1. We recommend that you carefully package the item to ensure it arrives in its original condition. We are not responsible for any damage that occurs during the return process.
2. We suggest using a trackable shipping method and retaining the shipping proof for your records.
3. Any promotional items, gifts, or freebies received with your purchase must also be returned.

Contact Information:

For any questions related to returns or to initiate a return, please contact our customer support team via the backend or reach out to us directly at:

Email: lmicmedia710417@gmail.com

Phone: +86 19560175319

We appreciate your understanding of our return policy and value your satisfaction as a customer. Thank you for choosing our brand.